Undercover Boss airs Friday on CBS at 8 p.m. NEW YORK, May 5 /PRNewswire/ - Not all Roto-Rooter employees have been impressed by Rick Arquillatheirs, President and COO of Roto-Rooter, performance in Undercover Boss. Retro Fitness has more than 90 facilities operating in 12 states, and expansion plans call for 150 more in the next three years in such new markets as California, Maryland, Michigan, New York, North Carolina, Virginia and Washington, D.C.Ĭasaburi is celebrating Friday night's show by inviting members of the general public to a free cardio workout and watch party at local Retro Fitness locations. "If Retro Fitness is going to continue to grow and expand at the current rapid pace, it's imperative that our foundation of integrity remains intact." "Going undercover allowed me see if our locations are operating within our brand's standards of top-notch customer service and cleanliness," Casaburi says. He went undercover on the show as a sales associate, a front-desk associate and a general manager, and he wasn't always pleased with what he saw - as this episode preview attests: Casaburi founded New Jersey-based Retro Fitness in 2004 based, he says, on the principles of perseverance, integrity, honesty and cleanliness. On Friday night, Eric Casaburi will become the first CEO from the fitness industry to appear on the show. I always find it interesting when car companies overreach and view the consumer as not bright enough to realize that they've taken their brand and just gotten sloppy and cut corners.The Emmy-award-winning reality television series Undercover Boss - which allows upper-level managers to perform job duties on the front lines to explore how their companies really operate and where improvements can be made - has included senior execs from Hooters, Roto-Rooter, NASCAR, Boston Market and Yankee Candle. They took some really crappy Chevrolet and said no one will notice if it looks exactly the same but we just call it a Cadillac and triple the price. Tobak: What's the dumbest business move you've ever seen?Īrquilla: When Cadillac came out with the Cimarron. I think the quote was something like, "If we all got fired today and they brought in a new management team, what would we be doing on Monday?" He ended up with 90 percent of the processor business as a result of that pretty impressive from where I sit. Intel was a memory chip company and Grove realized that, if they didn't reinvent themselves, they'd be out of business. 74 Likes, TikTok video from Undercover Boss US (undercoverbossus): 'Roto-Rooter CEO Rick Arquilla is involved in drain cleaning and wastewater treatment Part 5 undercoverboss sharktank howtomakemoney business working work roto show foryou fyp'. Tobak: What's the most brilliant business move you've ever seen?Īrquilla: When Andy Grove reinvented Intel. I think the higher up you get in an organization, the more you're in the idea selling game. I think it comes down to who can sell an idea and garner support for it. But I don't think it's about who's the brightest. Sure, I want to have a lot of talented smart people in senior level positions. You know, I think the world's full of talented people who don't apply themselves as well as they could, and to me, I find that rather tragic. Not that my way is always the right way, but I certainly don't want to have a management team meeting and have to explain to someone why winning is important. ROTO-ROOTERS EPISODE OF UNDERCOVER BOSS AIRS AGAIN. If you're reasonably bright and bring a strong work ethic and a desire to win, you'll do well at Roto-Rooter.Īrquilla: Yeah, maybe. Then the company was acquired by Ecolab and, well, it just wasn't doing it for me anymore, so I took a sabbatical and then started searching national service companies and something about Roto-Rooter just felt right.Īrquilla: It's not about how smart you are I think it's the intangibles. My first job was with Chemlawn and I grew up through the ranks to become a vice president at 33 or 34. You might want it for the wrong reasons, and then you've really got to assess what you're good at, so I switched to business. I guess that's one of those early life lessons: you can't always be the best at something. I realized that, at best, I'd be average. Now I'll be candid, and it's not easy for me to say this, but I eventually realized there were a lot of people in that major a lot smarter than I was. I started in computer science - engineering because that was the hot field at the time. Tobak: How'd you come to work at Roto-Rooter?Īrquilla: I wasn't sure what I wanted to be when I grew up. Rick has a hell-of-a sense of humor, a burning passion for the service business, and a competitive spirit that every manager, executive, and business leader needs to win in this hyper-competitive global market. Meet this week's Undercover Boss, Roto-Rooter President and COO Rick Arquilla (pictured).
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